Field Engineer

Are you an Experienced Technician who has 2 plus years experience working for a Managed Service Provider? We are a North Van MSP that offers a dynamic workplace. We support our staff in building their careers and living a balanced life. Apply today to discover if we’re the workplace you’ve always dreamed of.

The Position: Field Engineer

The Field Engineer is part of the professional services/project team within the company. The primary role of the Field Engineer is to implements new technology for our clients and resolves escalated tickets (SWAT team). The Field Engineer is responsible for setting up new hardware and software at client sites. They will also assist in managing small and medium sized business networks, both remotely and on site. This position requires excellent communication and strong technical skills.

Job Responsibilities

  • Visit client sites in North Vancouver/ Vancouver/Burnaby to implement new technology, monitor system and network components and analyze performance.
  • Advanced understanding of server software and hardware configuration, operating systems, business applications and network systems.
  • Bring ideas to influence the professional services team and document processes to continually improve service delivery.
  • Resolve issues to minimize downtime within mission critical systems.
Formerly Westcoast IT Services Ltd.